Shipping policy
This Shipping Policy applies to orders placed through . Lundrea currently ships to eligible addresses within the United States. Available delivery methods and charges are shown at checkout.
Order processing and shipment estimates
Orders are reviewed before fulfillment. Any processing, shipment, or delivery estimate shown on a product page, at checkout, in an order confirmation, or in a shipping confirmation is an estimate based on information available at that time. Business days exclude weekends and U.S. federal holidays.
We maintain a reasonable basis for any shipment time we state. If no shipment period is stated, we intend to ship a properly completed order within 30 days, as required by applicable U.S. law. A properly completed order includes successful payment authorization and the information reasonably necessary to process and ship the order.
Unexpected delays
Inventory changes, carrier disruptions, severe weather, address issues, peak demand, security review, or other circumstances may delay fulfillment. If we learn that we cannot ship within the time promised—or within the legally applicable period when no time was promised—we will provide a delay notice and, where required, offer the option to consent to the revised shipment date or cancel for a full and prompt refund. We may cancel and refund an order that we cannot fulfill.
Shipping charges and taxes
Shipping charges, available service levels, discounts, and applicable taxes are calculated and displayed before you submit payment. We do not add undisclosed mandatory shipping charges after checkout.
Tracking
When tracking is available, it will be sent to the email address or other contact method provided with the order. Tracking information may take time to update after a label is created. A label-created status does not necessarily mean the carrier has taken possession of the package.
Delivery estimates
Delivery time begins after the carrier accepts the shipment. Carrier delivery dates are estimates and are not guaranteed unless the selected service expressly states otherwise. Lundrea is not responsible for delays caused solely by the carrier, weather, service interruptions, or events outside our reasonable control, but we will assist with reasonable delivery inquiries.
Address accuracy
Please review your name, delivery address, apartment or unit number, and contact information before placing an order. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional shipping costs caused by an incomplete, incorrect, refused, or undeliverable address may be charged to the customer to the extent permitted by law.
Split shipments
Items in one order may ship separately. If that happens, you may receive more than one shipping confirmation or tracking number. You will not be charged an additional shipping fee solely because we divide an order into multiple packages.
Missing, lost, or damaged packages
If tracking shows an unusual delay, the package is marked delivered but cannot be located, or the package arrives damaged, contact us at as soon as reasonably possible. Please first check the delivery location, household members, neighbors, building management, and any carrier delivery notice. We may ask for photographs, confirmation of the shipping address, or cooperation with a carrier investigation. Available remedies depend on the facts, carrier findings, and applicable law.
Refused and unclaimed deliveries
Packages that are refused, unclaimed, or returned because of an incorrect address may be treated as a return after they arrive and are inspected. Original and return shipping costs may be deducted from any refund when permitted by law, unless the issue resulted from our error.
Contact
For shipping questions, include your order number and contact or use our .