Refund policy

Last updated: August 9, 2026

We want you to feel confident ordering from Lundrea. This Refund Policy explains when products may be returned, exchanged, replaced, or refunded. It applies to purchases made directly through lundrea.com.

30-day return request period

You may request a return within 30 calendar days after the carrier marks your order as delivered. To be eligible, the item must be unused, unworn, unwashed, free from odors, stains, pet hair, or other signs of use, and returned with all original components, accessories, manuals, tags, and packaging.

Before sending anything back, contact us at huaxianyi.yc@gmail.com or through our Contact page. Include your order number, the item you want to return, and the reason for the request. If the return is approved, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.

Personal-use and hygiene-sensitive products

For health and hygiene reasons, opened or used personal-use products cannot be returned for a change of mind. This includes sleep masks, aromatherapy or botanical inserts, pillow covers, lumbar or neck pillows, and similar products that have been worn, placed against the face or body, washed, or removed from sealed hygiene packaging. These restrictions do not limit your rights if an item arrives damaged, defective, materially different from its description, or if applicable law provides otherwise.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, missing components, or different from what you ordered, contact us as soon as reasonably possible—preferably within 7 days of delivery—so we can evaluate the issue. We may request clear photos or video of the product, packaging, shipping label, and damage. When the issue is confirmed, Lundrea will provide an appropriate remedy, which may include replacement parts, a replacement product, a refund, or another remedy required by law. We will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items when a return is required.

Change-of-mind returns

For an approved return that is not caused by our error or a product defect, the customer is responsible for return shipping and any loss or damage occurring during return transit. We recommend using a trackable shipping service and retaining the receipt. Original shipping charges are not refundable unless required by law or the return results from our error.

Items that cannot be returned

Items returned more than 30 days after delivery without prior written approval;
Opened or used hygiene-sensitive or personal-use items, as described above;
Items that have been washed, altered, damaged after delivery, or are missing components or original packaging;
Gift cards, promotional gifts, or items clearly marked final sale, except where required by law;
Products purchased from another retailer or marketplace.

Exchanges

Availability can change quickly. The most reliable way to obtain a different item or variant is to request a return, wait for approval, and place a new order. If your order arrived incorrect or defective, contact us before placing another order so we can determine the appropriate remedy.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellation after processing or fulfillment has started. If the order has already shipped, the applicable return rules will apply.

Refund timing

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we confirmed approval, contact us.

If an order is canceled because we cannot ship within the promised or legally permitted time, we will issue a full and prompt refund as required by applicable law.