Frequently Asked Questions

Products

Are Lundrea products medical devices?

No. Our lighting, sleep masks, pillows, and support cushions are intended for everyday comfort, relaxation, travel, and home use. They are not intended to diagnose, treat, or correct a medical condition.

How are the galaxy lights powered?

Our current galaxy lights use USB or Type-C power and need to remain connected to a compatible power source during use unless the individual product page states otherwise.

Do all galaxy projectors rotate?

No. Features vary by product and version. Review the selected variant and product description for rotation, meteor effects, slide quantities, and power requirements.

How do I choose a sleep-mask style?

Select your preferred style on the product page. Options may differ by fabric, color, shape, weighted fill, or botanical aroma. Fit and light-blocking performance can vary by face shape and adjustment.

Who should avoid aromatherapy sleep masks?

Customers with fragrance sensitivities, asthma, or plant allergies should review the product information carefully before use. Stop using the product if irritation occurs. Aromatherapy masks are for external comfort use only.

How do I care for pillows and sleep masks?

Follow the care instructions on each product page. Do not machine wash weighted, inflatable, or botanical-filled products unless the product instructions specifically permit it.

Orders and Support

How can I contact Lundrea?

Use the form on our Contact page. Include your order number when asking about an existing order.

Where can I find shipping and return information?

Shipping and return terms will appear in the store footer and at checkout after the applicable policies are finalized.

HELP CENTER

Frequently Asked Questions

Choose a product for setup, fit, care, and feature guidance. For delivery and store policies, see Orders & Support below.

PRODUCT GUIDANCE

Product FAQs

Pocket Inflatable Travel Neck Pillow with Press-to-Inflate Plush Pump Travel Neck Pillow Pocket Inflatable Travel Neck Pillow with Press-to-Inflate Plush Pump $39.99

Travel lighter without giving up comfort. This compact inflatable neck pillow includes a press-to-inflate plush pump, eliminating the need for mouth inflation. After use, deflate and fold the...

View product
Does this travel neck pillow require mouth inflation?

No. The plush companion contains a built-in press pump. Connect it to the pillow valve and press repeatedly to inflate without mouth contact.

Is it suitable for airplane travel?

Yes. It is designed for flights, trains, buses, and road trips. After use, deflate it and fold it into the plush storage pouch.

Can I adjust the firmness?

Yes. Add more air for firmer support or release a little air for a softer feel. Moderate inflation is often more comfortable than filling it completely.

How compact is it when stored?

Once deflated, the pillow folds into the plush pouch, which can attach to a bag or luggage and takes up less space than a fixed foam pillow.

Can it be used as lumbar support?

Yes. It can provide light lower-back support while sitting, traveling, working, or relaxing. Adjust the air level for comfortable contact.

Is the plush companion only decorative?

No. It works as the press-to-inflate pump, storage pouch, and a compact bag accessory.

Luxury Weighted Aromatherapy Sleep Mask – Botanical Aroma & Blackout Comfort Aromatherapy Sleep Mask Luxury Weighted Aromatherapy Sleep Mask – Botanical Aroma & Blackout Comfort $39.99

Build a calming self-care ritual with a weighted aromatherapy sleep mask that combines gentle pressure, soft fabric, a subtle botanical aroma, and full-coverage light blocking.Highlights Evenly distributed weighted-bead...

View product
What is inside the weighted sleep mask?

The mask combines evenly distributed weighted beads with a subtle botanical aroma blend featuring lavender, rose, chamomile, and sandalwood notes.

Does the sleep mask block out light completely?

Its multi-layer blackout construction and contoured shape are designed to reduce light leakage. For the best result, adjust the strap so the mask sits comfortably against your face.

Will the adjustable strap pull my hair?

The strap uses soft fabric hook-and-loop material designed to stay secure while reducing hair pulling compared with exposed rough fasteners.

What can I use it for?

It is suitable for bedtime, travel, naps, meditation, and short relaxation breaks at home or in the office.

Is the botanical scent strong?

The aroma is intended to be subtle. Scent perception varies, and it may feel stronger when first opened; air the mask briefly before use if preferred.

Is the weight comfortable around the eyes?

The weighted beads are distributed to create gentle, even pressure rather than a concentrated load. Stop using the mask if the pressure feels uncomfortable.

Galaxy Star Projector Lamp – 3D Dynamic Starry Sky Light with Meteor Effect Galaxy Projector Galaxy Star Projector Lamp – 3D Dynamic Starry Sky Light with Meteor Effect From $59.99

Turn any room into a galaxy-inspired space with this 3D star projector. Rotating projections and interchangeable slides create decorative scenes for bedrooms, gaming rooms, living spaces, parties, and...

View product
Does the star projector get hot after long use?

The housing may become slightly warm during normal use. Keep it in an open, ventilated position and do not cover the projector while it is operating.

Does it project 360° around the entire room?

No. It creates a focused projection area rather than a full-room 360° display. Aim it at a wall or ceiling and adjust the distance for the coverage you want.

How can I get a clearer galaxy projection?

Use it in a darker room, aim at a plain surface, and adjust the focus, direction, and distance. Bright ambient light and textured surfaces reduce clarity.

Does the projection rotate?

Rotation is available on selected versions. Check the selected variant's details before checkout because features differ by option.

Does it include a meteor-shower effect?

The meteor effect is included with upgraded versions. Packages differ, so review the selected option for the included projection effects.

How is the projector powered?

It uses a USB Type-C power connection and should remain connected to a compatible power source during use.

Which rooms is it suitable for?

It works well in bedrooms, children's rooms, gaming rooms, living rooms, and other relaxation spaces where the projection can be viewed in low light.

Starry Sky Wall Lamp – Galaxy Night Light Projector for Bedroom Ambiance & Relaxation Galaxy Projector Night Light Starry Sky Wall Lamp – Galaxy Night Light Projector for Bedroom Ambiance & Relaxation From $49.99

Create a Dreamy Galaxy Atmosphere Transform an ordinary room into a cozy galaxy-inspired space with this USB star projector night light. It combines decorative star projection with a...

View product
Is this a star projector or a night light?

It combines a galaxy-style projector with a warm LED night light, so you can use the projection, the soft lamp, or both for ambient lighting.

How can I get a clear galaxy projection?

Use the adjustable focus and aim the lamp at a plain wall or ceiling in a darker room. Projection clarity changes with distance, angle, and surrounding light.

Does the projection rotate or move?

No. This model displays a static image, creating a calm atmosphere without continuous movement.

Is the light too bright or harsh?

It is designed for comfortable ambient lighting. Aim it at a wall or ceiling and avoid looking directly into the light source at close range.

Can I use it while sleeping?

The warm LED mode provides a soft night-light glow. For stronger projected detail, use the lamp in a darker room and position it away from direct eye level.

How is the wall lamp powered?

It uses USB power. A 5V/2A compatible power source is recommended for stable operation.

Are different projection patterns available?

Pattern quantities depend on the selected package. Review the option details before checkout to confirm which slides or effects are included.

Is it suitable as a gift?

Yes. Its compact design and dual ambient-light functions make it suitable for bedrooms, dorm rooms, gaming spaces, and cozy home décor.

3D Weighted Sleep Mask – Light Blocking Contoured Eye Mask for Deep Sleep, Relaxation & Travel Sleep Mask 3D Weighted Sleep Mask – Light Blocking Contoured Eye Mask for Deep Sleep, Relaxation & Travel From $39.99

Experience deeper relaxation with our 3D Weighted Sleep Mask. Designed with contoured eye cavities, soft breathable fabric, and gentle weighted pressure, it helps block surrounding light while providing...

View product
Does the 3D mask put pressure on my eyes?

The contoured eye cups create extra space around the eyelids and lashes, helping reduce direct eye pressure compared with a flat mask.

Does it block light completely?

It is designed for strong light blocking. Adjust the strap and position the nose area carefully; results can vary with face shape and fit.

Is the weighted design too heavy?

The weighted beads are distributed to provide gentle, even pressure. Stop using the mask if the weight or pressure feels uncomfortable.

Is it comfortable for side sleepers?

The ergonomic 3D shape is designed to work in different sleep positions, including side sleeping, although comfort depends on individual fit and pillow position.

Will the hook-and-loop strap pull my hair?

The closure uses soft fabric hook-and-loop material designed to secure the mask while reducing hair pulling.

Can I use it for travel?

Yes. It is suitable for airplanes, hotels, office naps, home relaxation, and meditation.

How is it different from a regular sleep mask?

It combines contoured eye space, gentle weighted pressure, and light-blocking coverage rather than using a simple flat fabric panel.

Adjustable Lumbar Support Pillow – Adaptive Memory Foam Back Cushion Lumbar Support Pillow Adjustable Lumbar Support Pillow – Adaptive Memory Foam Back Cushion $59.99

Customize everyday sitting and resting comfort with an ergonomic lumbar support pillow made with adaptive memory foam and an adjustable support design.Highlights Adjustable comfort support Ergonomic curved profile...

View product
Can I use this lumbar pillow on an airplane?

Yes. Its compact design makes it suitable for airplanes, cars, office chairs, and other seated travel situations.

Is it suitable for different body sizes?

The adaptive memory foam and ergonomic curve are designed to conform to different body shapes. The feel and support level will vary by user and seating position.

Can I use it while sleeping or lying on my side?

Yes. It can be used while resting in bed or lying on your side, though a short adjustment period may be needed to find the most comfortable position.

Will the pillow feel too high?

The center is approximately 50 mm high and the sides approximately 80 mm. This dual-height profile is designed to create a natural support curve.

How does the adjustable support system work?

Unlike a fixed rectangular cushion, the pillow's ergonomic contour and positioning let you fine-tune where and how firmly it contacts your body.

Will the memory foam lose support over time?

Memory foam feel can change with temperature, storage, and long-term use. Allow it to recover after unpacking and avoid compressing it for extended periods.

Is the cover removable and washable?

Yes. The stretch-fabric cover can be removed for cleaning. Follow the care label and allow it to dry fully before putting it back on the pillow.

Is the pillow inflatable?

No. The support core is memory foam, so it does not require inflation and is not subject to air leakage.

Is it suitable for older adults?

It can provide general everyday comfort for many adults. Individual needs vary; anyone with a medical concern should seek advice from a qualified professional.

Where can I use it?

It can be used at home, in an office chair, in a car, on a bed, while reading, during long sitting periods, or when traveling.

ORDERS & POLICIES

Orders & Support

Shipping estimates, order changes, tracking, returns, and store policy information.

Contact support
When will my order be shipped and delivered?

Order processing times and estimated delivery dates are shown at checkout when available. Timing varies by destination, carrier, product availability, and order volume.

How much does shipping cost?

Available shipping methods and the final cost are calculated at checkout after you enter the delivery destination.

Will I receive tracking information?

When carrier tracking is available, tracking details are sent after the order is fulfilled. It can take a short time for the carrier's first scan to appear.

Can I change or cancel an order?

Contact us through live chat or the Contact page as soon as possible. We will try to help, but changes or cancellation cannot be guaranteed after processing has started.

What is the return policy?

Eligibility, time limits, item condition requirements, and instructions are listed in our Refund Policy.

Where can I read Lundrea's store policies?